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Endoscope Repair Instructions

Most damaged scopes can be repaired by replacing broken parts and cleaning of the optical system. Our highly skilled repair technicians have been trained to thoroughly evaluate the damaged scope to pinpoint where the damage has occurred and what parts need to be repaired.

To help us give you prompt service on repairs, please follow the simple steps outlined below.

  1. Complete this form and click the Send Request button.

  2. You will be contacted by email with a Repair Order Number. Please do not ship without receiving this number first.

  3. Package the scope(s) with a copy of the Repair Order Number and ship to:

    BR Surgical, LLC
    3500 Beachwood Court
    Suite 107
    Jacksonville FL 32224

  4. Once we receive the scope(s) and determine the work that needs to be done, you will be contacted with a repair quote.

Need a quick turnaround time on your repair? Check out our Express Repair/Exchange Program which offers minimal downtime and upfront repair costs.

*There is a $350 diagnostic charge for Flex Naso repairs that are declined.

Endoscopes must be sterilized/disinfected before shipping to BR Surgical.

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