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Endoscope Express Repair/Exchange Instructions

For your peace of mind, we offer a Repair or Exchange Program. When we receive your scope we investigate whether repair is possible or replacement is indicated for economical or safety reasons. You are contacted, a decision made and your endoscope is back on the way to you!

  • Exclusively designed for alternate care market
  • Repaired by original endoscope manufacturer
  • Repaired with original manufacturer parts “traceability”
  • Repaired by highly trained repair technicians
  • Minimal downtime = No interruptions of procedures
  • No hidden repair cost = No surprises for customer

Please contact your Distributor or BR Surgical representative for program pricing and shipping instructions.

Flex Naso-Laryngoscopes

BR01-90001 – Level 1 Repair
Cleaning & Alignment

BR01-90002 – Level 2 Repair
Insertion Tube Replacement
(except for fiber bundle)

BR01-90003 – Level 3 Repair
Complete Insertion Tube Replacements

Rigid Endoscopes

0° x 2.7mm x 187.5mm Rigid Scope

30° x 2.7mm x 187.5mm Rigid Scope

30° x 2.9mm x 302mm Rigid Scope

0° x 4mm x 175mm Rigid Scope

30° x 4mm x 175mm Rigid Scope

45° x 4mm x 175mm Rigid Scope

70° x 4mm x 175mm Rigid Scope

To help us give you prompt service on repairs, please follow the simple steps outlined below.

  1. Complete this form and click the Send Request button.

  2. You will be contacted by email with a Repair Order Number. Please do not ship without receiving this number first.

  3. Package the scope(s) with a copy of the Repair Order Number and ship to:

    BR Surgical, LLC
    3500 Beachwood Court
    Suite 107
    Jacksonville FL 32224

  4. Once we receive the scope(s) and determine the work that needs to be done, you will be contacted with a repair quote.

*There is a $350 diagnostic charge for Flex Naso repairs that are declined.

Instruments must be sterilized/disinfected before shipping to BR Surgical.


Your Facility/Company Info
Your Distributor Info
Repair Information

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